![]() By 2022, Gartner predicts that 70% of customer interactions will involve technology such as machine learning applications, chatbots, and mobile messaging - up from 15% in 2018.By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented (Business Insider, 2016).$4.5 Billion is expected to be invested in enterprise intelligent assistants by 2021.Between 20, we expect the chatbot marketing to grow at a compound rate of 35.2%.In 2016, the chatbot market was valued at $703 million.86% of marketing agencies say brands will expect them to be able to assist with chatbot projects by 2025.Get a bird's eye view of the chatbot industry 40% of marketing agencies have seen their competitors starting to offer chatbot services.92% of HR leaders believe the future of providing excellent employee service has to include chatbots (ServiceNow, 2019).31% of top-performing companies plan to use AI within the next 12 months (Adobe, 2018).90% of consumers are more likely to do business with companies that answer enquiries immediately.28% of top-performing companies use AI for marketing (Adobe, 2018).13% of US adults would buy expensive items through a chatbot.27% of US adults would buy basic items through a chatbot.34% of executives say the time they freed up using chatbots allows them to focus on deep thinking and creating.Chatbots could save businesses up to £6 billion per year cross industries.45.8% of consumers would rather communicate with a business through a messaging app than email. ![]() Chatbots are expected to save banks between $0.50 and $0.70 per interaction.37% of consumers would rather buy items via a company's Facebook page than their website.26-36 year olds are willing to spend up to £481.15 with a business via a chatbot interaction.47% of consumers would buy items from a chatbot.Learn how chatbots can help your business be more profitable 15% of US consumers believe nothing could stop them from using a chatbot.16% of US adults own a smart speaker like Amazon Alexa.54% of consumers feel it's extremely important to be informed they are talking to a chatbot and not a human.48% of consumers prefer a chatbot that solves issues over a chatbot that has personality.15% of consumers have communicated with a business via a chatbot in the last 12 months.95% of consumers believe 'customer service' is going to be the major beneficiary of chatbots (Mindbrowser, 2017).21% of consumers see chatbots as the easiest way to contact a business.55% of consumers are interested in interacting with a business using messaging apps to solve a problem.55% of consumers are more likely to do business with a company if they could text them.40% of consumers do not care whether a chatbot or a real human helps them, as long as they are getting the help they need.57% of consumers are interested in chatbots for their instantaneity.35% of consumers want to see more companies using chatbots.48% of consumers would rather connect with a company via live chat than any other mean of contact.27% of consumers predict they would buy a basic item through a chatbot.27% of consumers worldwide are very interested in artificial intelligence based tools.57% of UK consumers know what a chatbot is.Understand how consumers feel about chatbots. This page must be the go-to resource, let's make it amazing together.īelow, you will find the key chatbot statistics and numbers you need to know. ![]() Help us stay on top of it all! While we produce our own research, we will not shy away from sharing other companies' findings. Taking a page off HubSpot's book with their amazing up-to-date Marketing Statistics page, we decided to build one of our own. We know how important it is to keep on top of the different chatbot statistics and other numbers. Grab the 2022 Chatbot Statistics Cheatsheet You can now download our 2022 Chatbot Statistics Cheatsheet! It contains all the key data points, plus unique frontline insights on each of them. The chatbot industry is slowly but surely getting flooded with interesting data points, research and surveys.Įditor's note: there is so much love for this page, we decided to turn it into a more insightful piece of content. 2022 Chatbot Statistics - All The Data You Need
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